Store rating
D
Derk
Very satisfied with the pre- and post-sales process, they created a setup I wanted to built (2x BioHacker for upper body and 1x MitoHacker for lower body), they send the photos and building tips. Never experienced such a good service and the product itself is great. I use it before (prevent injuries) and after workout (recovery).
A
Anthony D
Very easy to research products and purchase online. Customer service is excellent too.
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you so much for your kind words and positive feedback, Anthony! :) We’re delighted to hear that you found our website easy to navigate and our customer service helpful. Your satisfaction means the world to us, and we’re here for you if you need anything else. Enjoy your MITO LIGHT product, and feel free to reach out anytime!
DP
Di Peris
I’m very satisfied with the shop !
Jitka was so helpful and answered all my questions .
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you for your wonderful feedback, Di! :) We’re thrilled to hear that you’re satisfied with our shop and that Jitka was able to assist you so effectively. Your satisfaction is our priority, and it’s always a pleasure to help. If you have any further questions, feel free to reach out anytime. Enjoy your MITO LIGHT product!
J
James b. russell
very satisfied great service and product
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you so much for your kind words, James! :) We’re so happy to hear that you’re satisfied with both our service and product. It means a lot to us to know we’ve met your expectations. If there’s ever anything else we can do for you, don’t hesitate to let us know. Enjoy your MITO LIGHT!
JP
Jacqueline Pinard
I am very satisfied with the shop. I have not yet seen any changes in my arthritis pain.
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you for your feedback, Jacqueline! :) We’re glad to hear you’re satisfied with our shop. Red light therapy can take some time to show results, especially for chronic conditions like arthritis. Consistency is key, so we encourage you to keep up with regular use. If you have any questions about how to get the best results, feel free to reach out—we’re here to help!
L
J.h.m. Lautenschutz
Very
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you so much for sharing your feedback! :) We’re thrilled to hear that you’re very satisfied with your experience. It’s always our goal to provide the best service and products for our customers. If there’s anything else we can do for you, just let us know. Enjoy your MITO LIGHT!
CB
Catherine Anne Brown
Firstly, the customer service is fantastic. The messages I received about my order were personalised, even with a handwritten note. This along with the successful delivery of an effective and easy to use product has given me a reason to write a great review. Thank you for ensuring your customers receive quality service and care
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you so much for your kind words, Catherine! :) We’re thrilled to hear that you appreciated the personal touch and that your experience with our product and service was so positive. It’s always our goal to provide both quality products and exceptional care to our customers. Knowing we made a difference means the world to us. If you ever need anything, don’t hesitate to reach out!
AA
ANTONIA PEREZ ARMESTO
Muy satisfecha, lo recomiendo y la entrega muy rápida y muy cuidado el embalaje
KL
Kateřina, MITO LIGHT
(Administrator)
¡Muchas gracias por tu comentario, Antonia! :) Nos alegra saber que estás satisfecha con nuestro producto y servicio. Trabajamos con dedicación para ofrecer entregas rápidas y un embalaje cuidadosamente preparado. Si necesitas algo más, no dudes en contactarnos. ¡Gracias por recomendarnos!
DF
Douglas Fletcher
Wonderful product! Based on much personal research, Mito Light, Ver 4 had the mix of light frequencies that I was looking for to help heal a broken rib. Shipping was fast, so I could get started quickly. The light was a integral part of my healing.
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you so much for your kind words and thoughtful feedback, Douglas! :) We’re thrilled to hear that your device met your expectations and played a valuable role in your recovery. It’s wonderful to know that the precise mix of wavelengths contributed to healing your broken rib effectively, and we’re glad our fast shipping allowed you to get started quickly. We truly appreciate your trust in MITO LIGHT and wish you continued success on your wellness journey!
M
Marv
Nice product, i wear them every day and everywhere.
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you so much for your wonderful feedback, Marv! :) We're thrilled that you love the glasses and wear them every day—it means a lot to us. If you ever need assistance or have questions about their use, we’re here for you. Keep enjoying the benefits and looking great while doing so!
KM
Katarzyna Miller
Wonderful and very effective
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you so much for your kind words, Katarzyna! :) We’re thrilled to hear that you find our product both wonderful and effective. Your satisfaction means the world to us, and it’s great to know it’s making a positive impact for you. If there’s anything more we can do to support you, please don’t hesitate to reach out. Wishing you continued success with your red light therapy journey!
CF
Carl Fallenius
Fix new professional freight setup asap
Your GLS is cheap and cheerful and amateurs
You will lose marketshare to all your pro competitors quickly
KL
Kateřina, MITO LIGHT
(Administrator)
Dear Carl,
Thank you for sharing your feedback. We sincerely regret that your recent delivery experience did not meet your expectations. We take every customer concern seriously and strive to resolve any issues as efficiently as possible.
After carefully reviewing the details of your order, we’d like to provide more details regarding the situation:
The delivery issue began with an incorrect postcode provided during your order placement. While we understand that mistakes can happen, once a package is in transit, changes to address details depend on the courier service’s policies and procedures, which are unfortunately beyond our direct control. From the moment you told us about the wrong postcode, we proactively communicated with our shipping partner, GLS, to update the address and ensure the package reached you as soon as possible. However, please kindly note that the courier cannot guarantee address updates when the package is already in the destination country, as they shared this information with us, and we forwarded this information to you as well.
Throughout the process, we stayed in regular contact with you, forwarding all updates from GLS, and we sincerely apologize if any delays caused frustration. We also offered to reship the package at no additional cost if it were returned to us, demonstrating our commitment to resolving the situation.
We acknowledge the challenges faced during this process and apologize for the inconvenience you experienced. That said, we kindly hope that feedback also considers the circumstances and our efforts to assist despite the initial error being beyond our control.
We deeply value our customers’ trust and continuously do our best to resolve all the potential issues to the customer’s satisfaction. While we regret that this situation led to disappointment, we always act with integrity and dedication to finding solutions.
Thank you for your understanding. We are here to help if you have further concerns or needs.
MB
MARGARETHA BAESTAENS
5 star
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you for your fantastic feedback, Margaretha! :) We’re so glad you’re enjoying your MITO LIGHT device. If there’s anything more we can assist you with, feel free to reach out.
VS
Vesna Somero
Have been using my light for a month now and love it!
KL
Kateřina, MITO LIGHT
(Administrator)
Thank you so much for sharing your experience, Vesna! :) I'm thrilled to hear that you're enjoying your light and seeing the benefits. It’s wonderful to know it’s making a difference for you. If you ever have any questions or need support, we're here for you. Enjoy every moment of your red light therapy! :)
LC
Laura Carvajal
Encantada con el servicio, rápido y eficaz. Me encantó el detalle del agradeciendo escrito a boli. Lo recomiendo sin duda, muy fácil comprar, sin hacer registrarte. Se puede elegir día de recogida en domicilio. Doy un 10 al servicio
KB
Kateřina Blacká
(Administrator)
¡Muchas gracias por su reseña tan positiva! Nos alegra muchísimo saber que el servicio fue de su agrado y que disfrutó del detalle personalizado. Nos esforzamos para que su experiencia de compra sea fácil y cómoda en todo momento. ¡Esperamos poder atenderla nuevamente en el futuro! Un saludo cordial de todo el equipo de MITO LIGHT®.
S
Stuart
AY
Amelia Young
Great product and even better customer support
KB
Kateřina Blacká
(Administrator)
Thank you so much for your feedback, Amelia! :) We’re delighted to hear you’re enjoying the product and had a great experience with our customer support team. Our goal is always to provide top-quality products along with exceptional service, so it means a lot to know we’ve met that mark for you. If you ever need further assistance, we’re here to help. Thank you for choosing MITO LIGHT®!
SK
Sascha Kunkel
Perfect service. Based in Germany. Ordered on Monday, had the product in my home on Wednesday. Packaging was excellent.
KB
Kateřina Blacká
(Administrator)
Thank you so much for your kind words, Sascha! :) We're thrilled to hear that you received your order quickly and that the packaging met your expectations. Providing excellent service and quality is our priority, so it’s wonderful to know we delivered on that for you. If there’s ever anything more we can do, please don’t hesitate to reach out. Enjoy your MITO LIGHT® product, and thank you for choosing us!
TK
Tamas Katona
DL
Derek Lee
Excellent service and a brilliant product. Being using for 2 months now and see the benefits.
KB
Kateřina Blacká
(Administrator)
Thank you so much for your kind words, Derek! :) We're thrilled to hear that you're already seeing the benefits after just two months of use. Your satisfaction is our top priority, and we’re glad the product is making a positive difference for you. If you ever have any questions or need further assistance, don’t hesitate to reach out!