Store rating

Dear Carl, Thank you for sharing your feedback. We sincerely regret that your recent delivery experience did not meet your expectations. We take every customer concern seriously and strive to resolve any issues as efficiently as possible. After carefully reviewing the details of your order, we’d like to provide more details regarding the situation: The delivery issue began with an incorrect postcode provided during your order placement. While we understand that mistakes can happen, once a package is in transit, changes to address details depend on the courier service’s policies and procedures, which are unfortunately beyond our direct control. From the moment you told us about the wrong postcode, we proactively communicated with our shipping partner, GLS, to update the address and ensure the package reached you as soon as possible. However, please kindly note that the courier cannot guarantee address updates when the package is already in the destination country, as they shared this information with us, and we forwarded this information to you as well. Throughout the process, we stayed in regular contact with you, forwarding all updates from GLS, and we sincerely apologize if any delays caused frustration. We also offered to reship the package at no additional cost if it were returned to us, demonstrating our commitment to resolving the situation. We acknowledge the challenges faced during this process and apologize for the inconvenience you experienced. That said, we kindly hope that feedback also considers the circumstances and our efforts to assist despite the initial error being beyond our control. We deeply value our customers’ trust and continuously do our best to resolve all the potential issues to the customer’s satisfaction. While we regret that this situation led to disappointment, we always act with integrity and dedication to finding solutions. Thank you for your understanding. We are here to help if you have further concerns or needs.

Thank you for your fantastic feedback, Margaretha! :) We’re so glad you’re enjoying your MITO LIGHT device. If there’s anything more we can assist you with, feel free to reach out.

Thank you so much for sharing your experience, Vesna! :) I'm thrilled to hear that you're enjoying your light and seeing the benefits. It’s wonderful to know it’s making a difference for you. If you ever have any questions or need support, we're here for you. Enjoy every moment of your red light therapy! :)

¡Muchas gracias por su reseña tan positiva! Nos alegra muchísimo saber que el servicio fue de su agrado y que disfrutó del detalle personalizado. Nos esforzamos para que su experiencia de compra sea fácil y cómoda en todo momento. ¡Esperamos poder atenderla nuevamente en el futuro! Un saludo cordial de todo el equipo de MITO LIGHT®.

Thank you so much for your feedback, Amelia! :) We’re delighted to hear you’re enjoying the product and had a great experience with our customer support team. Our goal is always to provide top-quality products along with exceptional service, so it means a lot to know we’ve met that mark for you. If you ever need further assistance, we’re here to help. Thank you for choosing MITO LIGHT®!

Thank you so much for your kind words, Sascha! :) We're thrilled to hear that you received your order quickly and that the packaging met your expectations. Providing excellent service and quality is our priority, so it’s wonderful to know we delivered on that for you. If there’s ever anything more we can do, please don’t hesitate to reach out. Enjoy your MITO LIGHT® product, and thank you for choosing us!

Thank you so much for your kind words, Derek! :) We're thrilled to hear that you're already seeing the benefits after just two months of use. Your satisfaction is our top priority, and we’re glad the product is making a positive difference for you. If you ever have any questions or need further assistance, don’t hesitate to reach out!

Thank you so much for your kind words, Michaela! We're thrilled to hear that you're enjoying your MITO LIGHT product and experiencing the health benefits it offers. We're also glad the delivery was fast and that you're satisfied with the results. If you ever have any questions or need further assistance with your red light therapy, feel free to reach out. We're always here for you! :)

Thank you for sharing your review with us, and we deeply apologize for your recent experience. Please kindly note that we have already reached out to you via email to resolve this issue as quickly as possible to your full satisfaction. We understand your frustration with the delivery delay and rest assured we've taken immediate steps to address it. As explained in the email, deliveries to the Netherlands typically take around four business days, but we've been in contact with our delivery partner to investigate why it took one week in total in your case. Sometimes, there can be several factors (National holidays, strong storms and floods, etc.) that we, unfortunately, cannot influence from our side, even if we do everything we can to get the order to our customers as soon as possible. We are truly sorry for any inconvenience this caused. We also provided a detailed explanation of how your MITO LIGHT Bulb 4.0 works, including the sequence of modes (RED + NIR, RED, NIR) to help ensure you’re able to use it effectively. Additionally, we attached a screenshot from the manual to guide you further, and included a link to an instructional video. Please don't hesitate to reply to our e-mail, we'll do anything we can to make sure you have everything you need. Our standard is to offer high-quality products and ensure our customers are completely satisfied. Thank you again for your feedback. We're here to make sure you have the best experience with us.

Thank you for sharing your positive experience with MITO LIGHT, Dean! It's fantastic to hear that our red light therapy has made such a difference in your recovery after running and cycling. Your recommendation for athletes to invest in one of our lights is greatly appreciated. Keep up the great work, and we’re thrilled to be part of your fitness journey! 😊

Thank you so much for sharing your incredible experience with the MITO LIGHT® Bulb 4.0, Luigi! We are absolutely thrilled to hear how it has helped with pain relief, recovery, and improved your sleep and mental clarity. Your positive feedback truly means the world to us, and we're so happy that the device has made such a positive impact on your wellness journey. If you ever need any further assistance or have questions, we’re always here for you! :)

Thank you so much for your wonderful feedback, Lina! :) We're absolutely thrilled to hear that you're satisfied with your purchase and that our communication and support have been great. It makes us so happy to know that the product lived up to your expectations. If there's anything more we can do for you in the future, we’re always here to help. Thank you again for choosing MITO LIGHT®—we truly appreciate it!

Thank you so much for your kind review, Ziga! We're thrilled to hear that you're satisfied with your purchase and that our product stood out in comparison tests. It's also wonderful to know that you were pleased with our customer support and communication throughout the process. We truly appreciate your trust in MITO LIGHT and look forward to continuing to support you on your red light therapy journey!

Thank you so much, Nadezhda, for sharing your experience with MITO LIGHT! It’s wonderful to hear that our website made it easy for you to find the perfect product and that you love your red light therapy device. It's heartwarming to know that it was love at first sight for you! 😊 I’m sorry to hear that the shipping timeline wasn’t quite what you expected. The "delivery to" date can sometimes be a little confusing, and we’re constantly working on making this clearer for our customers. Your feedback is so valuable in helping us improve! We’re thrilled that your first experience with red light therapy has been so positive, and we're sure your mom will love her own device, too! If you have any questions or need further assistance, feel free to reach out. We're always here for you! 💖