Store rating
EM
Els MONTEYNE
MF
Marc Flego
Great product, great customer service!
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your amazing review, Marc! We're so happy to hear that you're enjoying our product and that you are pleased with our service as well. :) If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
JB
Jutta Bessler
Von der Bestellung bis zur Lieferung klappte wie immer alles bestens ❣🙏 Mit Ihren Produkten bin ich sehr zufrieden
JL
Jitka, MITO LIGHT
(Administrator)
Vielen Dank für Ihre freundlichen Worte, Jutta! Es freut uns sehr zu hören, dass dir unser Produkt gefällt und du mit deiner Kundenerfahrung zufrieden bist. Ihre Zufriedenheit hat für uns oberste Priorität, und so ein positives Feedback freut uns immer sehr :) Sollten Sie jemals Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind gerne für Sie da! :)
MG
Michael Gaiser
Great product & customer support!
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your positive review, Michael! :) We're so happy to hear that you are satisfied with the quality of your received product. Ensuring that our customers are happy with their purchases is paramount to us. :) If you have any further questions or need assistance with your product, please feel free to contact us. We're here to support you every step of the way! ♥
FR
Fabio Redaelli
The product was received in a week, nice packaging, the light is very well-made, resistant and with nice colors. I have used it just for a week so it's hard to tell if the good effects are there but I have a problem with my Achilles tendon and it seems things are slightly getting better. The customer service is very kind and helpful. Recommended!
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your detailed review and recommendation, Fabio! ♥ We're so happy to hear that you received your product promptly and are satisfied with its quality and packaging. It's great to know that you're already noticing some improvement with your Achilles tendon. We hope you'll continue to experience positive effects as you use it more. Our customer service team is always here to help, so please don't hesitate to reach out if you have any questions or need assistance. :)
DT
David Turner
4 star.
JL
Jitka, MITO LIGHT
(Administrator)
David, thank you for your review and for giving us 4 stars! We're glad to hear that you're satisfied with our product. If there's anything we can do to make your experience even better and earn that fifth star, please let us know. Your feedback is valuable to us, and we're here to help! :)
K
Konstantin
Excellent shopping experience and a well-made, high-quality product.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your wonderful feedback, Konstantin! We're delighted to hear that you had an excellent shopping experience and are satisfied with the quality of our product. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need further assistance, please don't hesitate to reach out. :)
PL
Paul Lynch
The product is of great quality, and looks quite professional - I bought the Biohacker 4.0 and horizontal stand. Everybody needs one of these! I should point out that the customer service and information flow are second to none, even when you don't have any issues.
JL
Jitka, MITO LIGHT
(Administrator)
Your kind words truly made our day, Paul! We're thrilled to hear that you are enjoying the Biohacker 4.0 and the Horizontal Stand. It's fantastic to know that our efforts to provide top-quality products and exceptional customer service are being appreciated. :) Thank you for recommending our brand to others. If you ever have any questions or need further assistance, don't hesitate to reach out. Enjoy your red light therapy sessions! ♥
EM
Emily MH
The shopping experience was great. Fast shipping, I received the package in a week in Switzerland. Products arrived in good condition.
The light and the stand both are of great quality, very well built. I also like the look of it - it fits to my room very well. My husband and I are using it daily since. So far so good. Both the control panel and the App are easy to use. I can't tell the health benefits yet since it's been only a week. But the quality of the products is TOP!
The only thing I want to mention is the billing. I live outside of EU, but I was charged the full amount including EU VAT. I realized this and requested a refund on the EU VAT via email, I got a prompt reply and got the refund the next day. While this after sell experience was great, I still think this error could be avoided if your website can automatically adjust the price for None-EU shipping addresses.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you for your detailed and positive review, Emily! We're happy to hear that you had a great shopping experience and that you are satisfied with the quality and design of our products. It's wonderful to know that you and your husband are using the light and stand daily and finding both the control panel and the app easy to use.
We appreciate your feedback regarding the billing process. We're glad we could promptly address your VAT refund request, but we understand your suggestion about automatically adjusting the price for non-EU shipping addresses. We will look into this and explore our possibilities to improve our service and ensure a smoother experience for our international customers.
Thank you again for your valuable input and for choosing MITO LIGHT. We look forward to hearing about the health benefits you experience with continued use.
MN
Mirjana Kos Noskovic
It works well, simple to use, I need to wait to see any physical results in myself
JL
Jitka, MITO LIGHT
(Administrator)
Thank you for your feedback, Mirjana! We're so pleased to hear that you find the device easy to use and that it's working well for you. We understand that seeing physical results can take some time, so we appreciate your patience. If you have any questions or need further assistance, please don't hesitate to reach out. We are here to help you get the most out of your device. :)
AP
Alexander Pace
5 star service with a 5 star product. Cannot believe it is so effective. Just bought one for mum as well
JL
Jitka, MITO LIGHT
(Administrator)
Thank you for your wonderful review, Alexander! :) We're thrilled to hear that you find our service and product deserving of five stars. It's fantastic to know that you've experienced such positive effects, and we're sure your mum will love it, too! ♥ If you need any assistance or have any questions, we're always here to help. :)
LS
Louis Schilter
Everything went smoothly and the panel functions well. As far as results are concerned that is too early to tell.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your feedback, Louis! We're glad to hear that everything went smoothly and that your panel is functioning well. We understand that results can take some time, and we're here to support you every step of the way. If you have any questions or need further assistance, please don't hesitate to reach out. We are here for you!
ST
Stoyan todorov
Great quality panels, been using it for a few weeks, increased energy, better sleep, quicker recovery after work out are some of the benefits I have experienced so far. Buy with confidence
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your wonderful review! We are happy to hear about your positive experiences with our panels. :)
Your confidence and satisfaction mean the world to us. If you ever have any other questions or need further assistance, please don’t hesitate to reach out. We are here for you every step of the way. :)
RF
Ricardo Fernandez de la Fuente
RB
Remco van Buren
Great product and great service!
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your kind words, Remco! We're thrilled to hear that you're enjoying our product and are pleased with our service. Your satisfaction is our top priority, and receiving such positive feedback is always rewarding. :)
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
TG
Teodora Gheorghe
Fast delivery în România - 5 days. Great product, well built. After one week of usage I can see some results: sleep is improved, the pain of the problematic knee definitely diminished, muscle fatigue after sport is also gone shortly after a session.
JL
Jitka, MITO LIGHT
(Administrator)
Dear Teodora, thank you for your wonderful review! We're delighted to hear that you received your product quickly and are already experiencing positive results after just one week of use.
It's fantastic to know that your sleep has improved, your knee pain has diminished, and your muscle fatigue is alleviated after your sessions. Your feedback truly brings us joy. :)
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
KS
Katarzyna Sowińska
I must admit that the bulb works much better that I supposed. It helped a friend of mine with postherpethic neuraligia, which lasted over 2 years. The pain was horrible and she could not sleep at night. After only 3 days of treatment twice a day she noticed the relief. Hope the progress will occur.
And an older cat of my sister found it usefull as well. There is a progress in his muslce stiffness.
I think an additional sort of stand would be of the great value...
Oh, YES I DO RECOMMEND THE DEVICE 👍👌
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for sharing your positive experience with your bulb, Kate! We're thrilled to hear that it has provided relief for your friend suffering from postherpetic neuralgia, and it's wonderful to learn about the improvement in your sister's cat as well. Stories like these makes us truly happy. :)
Regarding your suggestion for an additional sort of stand, we appreciate your feedback and are always looking for ways to enhance our product offerings based on customer input. Your idea will be considered as we continue to develop and improve our accessories.
In the meantime, you can simply use any lamp or chandelier with E27 thread, the input voltage AC 100-240V, and the minimum power wattage 16W. You would also have to check the size of the lampshade, you need to choose a lamp where the shade is larger than the bulb's diameter, which is 12.1 cm.
Thank you once again for your recommendation and support. We're delighted that our device has made such a positive impact, and we hope to continue providing great products that meet your needs. :)
PP
Paulina Atanasova Petrova
CM
christopher mifsud
PP
Paivi Price
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